Terms and Conditions

Effective Date: August 20, 2026

Please read these Terms and Conditions carefully before using the Website.

1. Interpretation and Definitions

Interpretation

Words of which the initial letter is capitalized have the meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Appointment Request means a submission made through the appointment request form available on the Website's "Schedule" page.

• Company (referred to as either "the Company," "We," "Us," or "Our") refers to CTrue LLC, doing business as CTrue Vision, 433 Park Ave, Brooklyn, NY 11205, United States.

• Practice means the optometry practice operated by the Company at its offices located in Williamsburg (433 Park Ave, Brooklyn, NY 11205), Borough Park (1581 48th St, Brooklyn, NY 11219), and Monroe (1 Preshburg Blvd, Kiryas Joel, NY 10950).

• Terms (also referred to as "Terms and Conditions") means these Terms and Conditions, which form the entire agreement between You and the Company regarding the use of the Website.

• Website refers to the CTrue Vision website, accessible from thectrue.com.

• You means the individual accessing or using the Website, or, where an individual acts on behalf of a minor as parent or legal guardian, that individual acting in such capacity.

2. Medical Emergency Notice

Do not use the Website to seek care for a medical emergency. If You are experiencing a medical emergency, including sudden vision loss, severe eye pain, chemical exposure to the eye, or traumatic eye injury, call 911 or proceed to the nearest emergency room immediately.

The Website, including the Appointment Request form, is not monitored on a continuous or emergency basis. Selection of the "Emergency" visit type on an Appointment Request indicates only the urgency of the appointment being requested; it does not constitute a request for emergency medical care, and no submission through the Website shall be treated as such.

3. Acceptance of These Terms

These Terms govern Your access to and use of the Website and constitute the agreement between You and the Company with respect thereto. By accessing or using the Website, You agree to be bound by these Terms. If You do not agree to these Terms, You must not access or use the Website.

You represent that You are at least 18 years of age. The Company does not permit individuals under the age of 18 to use the Website on their own behalf. A parent or legal guardian may submit an Appointment Request on behalf of a minor and, in so doing, represents and warrants that they hold legal authority to act on the minor's behalf and to submit the minor's information.

Your access to and use of the Website is further conditioned on Your acceptance of the Company's Privacy Policy, and, with respect to protected health information, is subject to the Company's Notice of Privacy Practices. Please read both documents carefully before using the Website.

4. No Medical Advice; No Doctor-Patient Relationship

The content of the Website, including all pages describing eye conditions, examinations, treatments, and services, is provided for general informational purposes only. Such content does not constitute medical advice, diagnosis, or treatment, and is not a substitute for the professional judgment of a licensed eye care provider examining You in person.

Neither Your use of the Website, Your reading of its content, nor Your submission of an Appointment Request creates a doctor-patient or optometrist-patient relationship between You and the Company or any of its providers. Such a relationship arises only upon the provision of professional services to You at the Practice. Never disregard or delay seeking professional medical advice because of anything You have read on the Website.

5. Appointment Requests

An Appointment Request is a request only. Submission of an Appointment Request does not create, confirm, or guarantee an appointment. No appointment exists until the Practice contacts You and confirms it. The Company reserves the right to decline any Appointment Request.

You agree to provide accurate, current, and complete information in any Appointment Request, and You represent that the information You submit concerns You or a minor for whom You are parent or legal guardian.

By submitting an Appointment Request and providing a telephone number and email address, You consent to being contacted by the Practice at that telephone number and email address for purposes of confirming, scheduling, rescheduling, or discussing the requested appointment. You may withdraw this consent by notifying the Practice, in which case the Practice may be unable to complete the scheduling of Your appointment.

6. Electronic Communications

Email and messaging services, including WhatsApp, are not secure channels for the transmission of health information. The contact form on the Website is designated for general inquiries only, and You are instructed not to include in it, or in any WhatsApp message to the Practice, any health information, including symptoms, diagnoses, medications, or treatment history. The manner in which information submitted through the Website is transmitted, processed, and retained is described in the Privacy Policy.

7. Acceptable Use

You agree that You shall not:

• Submit information through the Website that is false, misleading, or concerns a person on whose behalf You lack authority to act;

• Impersonate any person or entity;

• Access the Website or submit forms by automated means, including bots, scripts, or scrapers, or engage in bulk or repetitive submission;

• Interfere with, disrupt, or attempt to circumvent the security or proper functioning of the Website; or

• Use the Website for any purpose that is unlawful or prohibited by these Terms.

8. Intellectual Property

The Website and its entire contents, including text, graphics, logos, images, video, and the design, selection, and arrangement thereof, are owned by the Company or its licensors and are protected by United States copyright, trademark, and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Website for Your personal, non-commercial use. No other right or license is granted, whether by implication, estoppel, or otherwise.

9. Links to Other Websites

The Website contains links to third-party websites and services that are not owned or controlled by the Company, including Google Maps and WhatsApp. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party website or service. You acknowledge and agree that the Company shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with Your use of or reliance on any such third-party website or service. We advise You to read the terms and privacy policies of any third-party website or service that You visit.

10. Termination

The Company may suspend or terminate Your access to the Website immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, Your right to use the Website ceases immediately. Termination of Website access does not affect any rights You hold as a patient of the Practice under applicable law.

11. Disclaimer of Warranties

The Website is provided to You "AS IS" and "AS AVAILABLE," with all faults and without warranty of any kind. To the maximum extent permitted by applicable law, the Company, on its own behalf and on behalf of its affiliates and licensors, expressly disclaims all warranties with respect to the Website, whether express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and all warranties that the Website will be uninterrupted, error-free, or free of harmful components, or that any content is accurate, complete, or current.

This Section 11 applies to the Website only. It does not apply to, and does not disclaim any duty arising from, professional optometric services rendered to You at the Practice.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to You. In such a case, the exclusions set forth in this Section shall be applied to the greatest extent enforceable under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the entire liability of the Company and its suppliers arising out of or relating to Your use of the Website, and Your exclusive remedy therefor, shall be limited to one hundred U.S. dollars (USD $100). To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or relating to Your use of or inability to use the Website, even if advised of the possibility of such damages.

Notwithstanding the foregoing, nothing in these Terms shall limit, exclude, or waive: (i) any liability of the Company or its providers arising from professional optometric services rendered at the Practice; (ii) any liability for gross negligence, willful misconduct, or fraud; or (iii) any liability that cannot be limited or excluded under applicable law. The limitations in this Section 12 apply solely to claims arising out of the use of the Website itself.

Some states do not allow the exclusion or limitation of incidental or consequential damages, which means that some of the above limitations may not apply to You. In these states, each party's liability will be limited to the greatest extent permitted by law.

13. Governing Law; Venue

These Terms, and Your use of the Website, shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any action or proceeding arising out of or relating to these Terms or the Website shall be brought exclusively in the state or federal courts located in Kings County, New York, and You consent to the personal jurisdiction of such courts. Nothing in this Section limits any non-waivable right You may hold under the law of Your state of residence.

14. Dispute Resolution

If You have any concern or dispute relating to the Website, You agree to first attempt to resolve the dispute informally by contacting the Company using the information in Section 19 before commencing any formal proceeding.

15. Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision shall be construed and limited to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.

Waiver

The failure of a party to exercise a right or to require performance of an obligation under these Terms shall not affect that party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

16. Accessibility

The Company is committed to making the Website accessible to individuals with disabilities and endeavors to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If You encounter difficulty accessing any part of the Website, or require the information on it, including these Terms, the Privacy Policy, or the Notice of Privacy Practices, in an alternative format, contact Us using the information in Section 19, and We will work with You to provide the information through a means reasonably available to Us.

17. Changes to These Terms

The Company reserves the right to modify or replace these Terms at any time. If a revision is material, the Company will make reasonable efforts to provide at least 30 days' notice prior to the new terms taking effect, by posting a conspicuous notice on the Website. What constitutes a material change will be determined in the Company's reasonable discretion. By continuing to access or use the Website after revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the revised Terms, You must stop using the Website.

18. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between You and the Company regarding the use of the Website and supersede all prior understandings regarding the same subject matter. Rights and obligations concerning protected health information are additionally governed by the Notice of Privacy Practices and applicable law, which are not diminished by these Terms.

19. Contact Us

If You have any questions about these Terms and Conditions, You can contact Us:

• By email: info@thectrue.com

• By mail: CTrue LLC, 433 Park Ave, Brooklyn, NY 11205

• By phone: (718) 534-7100